Time to go FISHing

Monday, October 19, 11:15 – 12:30 During this time of cutbacks and economic hardship it is especially important to keep our customers happy. First see the FISH! Philosophy video, based on Seattle’s famous Pike Place Fish Market customer services methods. Quotes from Video: “energy, passion, fun, play, choose your attitude, make it fun, we all [...]

Planning for Better Times

Monday, October 19,  8:30 – 10:00 Mary Rose Quinn, director of Stevens Memorial Library in North Andover, MA and Ron Van Winkle, Town Manager for West Hartford, CT discuss the hard decisions that have to be made in times of economic strife and share ideas on how we can look down the road and plan [...]

Making unpopular decisions in difficult “Financial Times”

Panelists:  Jen Hinderer-Library Director, Tewksbury Public Library, MA;  Ann Davis-Library Director, Stafford Library, CT; Denise van Zanten-Library Direcotr, Manchester City Library, NH   Tewksbury Public Library, MA   Ann Davis Library Director: Front desk staff should have a few lines to express when asked about budget cuts.   Stafford Library, CT    Ann Davis-Library Director   Selectboard recently made [...]

Drop-In Resume Review

Monday 12:30-2:30 p.m. Bertha Chandler, Assistant Director for Human Resources at Cambridge (MA) Public Library, Patricia Banach, Director of the Eastern CT State University library, Pat Hollaway, Director of West Hartford (CT) Public Library, and Christine Donohue, founder of The Donohue Group, review your resume and make suggestions for improvements. Take advantage of this helpful [...]

Looking Good on a Budget: Principles of Design for the Artistically Challenged

Monday 4:00-5:00 p.m. With the advent of powerful, freely available graphics and desktop publishing programs, librarians can now create attractive and readable publications. Whether on a web page or in a mailing, the way your message is presented is often as important as the message itself. Darrell Eifert, from Lane Memorial Library in Hampton, NH, [...]

Our Cataloging Data: The Future of Sharing and Creating

Monday, 3:30 – 5:00 Suddenly our catalog records are hot commodities The Library of Congress wants out of its “alpha role” in providing cataloging. OCLC wants to clarify who may share contributed records with whom. Biblios.net and Open Library offer open access alternatives. RDS disseminates catalog records into web-based entities. Where is all this leading? [...]

From Information to Intelligence: Using the Social Web to Transform Communities

Monday, 1:00 – 2:30 We know that libraries make a difference. A big difference. Can we challenge ourselves to move to the next plateau quickly? Can we do that in an era of restricted budgets and financial pressures? What strategies will work? What technologies show the most promise? Are our communities ready for this? Stephen [...]

Laughing Matters: Using Humor as a Healthy Habit

Program Description: Laughing Matters: Using Humor as a Healthy Habit – 10/18/08 – 1:15-2:45 – Program Slides Humor and laughter have long been used to cope with anxiety, pain and crisis and can also be used to alleviate workplace stress. Recent studies show how humor works those miracles. Licensed social worker Jane de Colgyll discusses [...]

Will Manley on Retirement

How many of the audience are retired? Thinking of retirement? One of the nice things about retirement is you can be yourself. You have no one to report to–boss–boards. Post retirement resume–career Goals: Golf     Life Goal: Have fun with 4 grandchildren    Library Goals: Spread cheer to librarians and spend 10 hours a week as a problem patron. [...]

Everything I Need to Know I Learned from a Children’s Book

NERTCL presented this program with Anita Silvey-author of the new book “Everything I Need to Know I Learned from a Children’s Book”. She usually tells how other authors made their journey’s, but today she wanted to talk about her own journey, especially since NELA has played a big part in her journey as a part [...]