Wireless technology now has many faces. Join ITS members to discuss the various issues that we face with all the wireless devices and platforms. Non-wireless users and “thinking about it” persons are welcome too. The ITS business meeting is included.
Introduction to NELA-ITS, and what they do – work with and talk about technology, and plan an annual ITS Spring Technology workshop.
Wireless is very common in libraries today, so today’s session is an “in-person tech support session” with ITS tech staff.
Issues brought up:
- check for firmware upgrades
- check “security” settings in browser – try setting everything to default
- check any other security settings (Norton, McAfee, etc)
- Connecting to wireless with Vista has actually worked better than XP for ITS staff, as Vista recognizes a wireless connection and automatically locks down other areas of the computer to protect it
Wireless laptops in the library
- Circulating laptops saves on room as they don’t require dedicated table space
- Using wireless laptops as lookup stations in parts of the library that would be difficult to wire
- Handling updates can be problematic, as they all need to be turned on and “unfrozen.” Perhaps leave them on overnight to let updates happen
- Use same virus protect as on public computers
- Think about using some kind of bandwidth limiting (or a packet shaper). Bluesocket can also do this
How to balance access and security?
- Access should be as wide and freely-available as possible
- Keep in mind that if a network is hacked, then all information on that network is potentially vulnerable
- Weight likelihood of break-in (such as Coast Guard Academy or a college’s student network) with needs of the public
- Provide a link for patrons to download printer driver
- Have a separate printer networked to the wireless router
- Have patrons send document as email attachment to special email account
- Keep a flash drive handy to move to a print-enabled computer
Turning off wireless connection at night?
- Turn it off at night to keep people from hanging out in the parking lot
- Police will sometimes prevent loitering, even though the connection is on
- Seems to be bad publicity for library
Wireless network separate from staff network, to protect ILS and staff from external computers
- currently using free Comcast network access
- use VLAN
Network monitoring (if one person brings in an infected computer, just block that one person instead of shutting down the entire network) and a splash screen (patron must agree to Acceptable Use Policy)
ITS Annual Business Meeting
- Rick Taplin is incoming Chair
- Scott Kehoe is Vice-Chair
- Marilyn Borgendale is secretary
- Members-at-Large: Margaret Perkins and Brian Herzog
- Kathy Lussier is outgoing Chair
- NELA-ITS has a Yahoo group – sign up for meeting announcements
- Usually meet bi-monthly in Shrewsbury, MA
- Main activities is planning for Spring Conference, sessions for NELA Annual Conference, and a cookout at Rick Taplin’s house.